eCommerce Management and Operations

Strategy and results-driven day-to-day operations powered by creativity, data, and tech

Value to business

  • A collaborative process of ensuring superior service delivery that is on-strat and on-brand

  • Integrates data and analytics through every stage to guide all activities and investments

  • An operating model designed for speed and short-term effectiveness, but with built-in thinking tools and provisions for continuous reconfiguration and innovation

Services included


  • Data Audit
  • Business Model Development
  • Omnichannel Strategy
  • Partnership / B2B Management

Store Operations

  • Order Management
  • Customer Service/ Helpdesk


  • Web and Platform Analytics
  • Customer Journey Analytics